Frequently Asked Questions
Everything you need to know about INIU power solutions and your shopping experience.
What makes INIU technology safer than standard power banks?
INIU uses our exclusive TempGuard technology and high-quality lithium-polymer cells to ensure real-time temperature monitoring and protection against overcharging, short-circuiting, and overheating.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Do INIU products come with a warranty?
Yes, we offer an industry-leading 3-year warranty on all our products. If you encounter any manufacturing defects, we will provide a hassle-free replacement.
Can I take my INIU power bank on an airplane?
Most of our power banks are under 100Wh (27,027mAh), which meets FAA and international airline regulations for carry-on luggage. We recommend checking specific airline policies for capacities exceeding this.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.